Refund & Cancellation Policy
Last updated: 24 October 2026
This policy covers payments made to Ocellus Labs for its Services & Advisory work. Payments will be processed through Razorpay once online payments are live.
Your engagement agreement comes first
Every engagement has a written agreement setting out its scope, payment and cancellation terms. Where that agreement covers refunds or cancellation, its terms apply. The rest of this policy applies where the agreement doesn't say otherwise.
Didn’t like it? Return it.
For every website and web application we build, you see a working demo before you pay anything more than the 25% advance you paid at the start. If you don’t like the demo, tell us when it is shown to you (at the demo meeting or call). The engagement ends there, the 25% advance is returned to you in full, and you owe nothing more.
This promise is part of every website and web application engagement, and no engagement agreement takes it away. It is the one exception to the cancellation rules below. Once you have seen the demo and paid the next 50%, the usual cancellation rules apply.
Cancelling an engagement
You can cancel an engagement by emailing us. If you cancel before any work has started, any advance you paid is refunded in full. If work has already started, payment for work completed up to the cancellation is non-refundable, and any unused part of an advance is refunded.
Commission and share arrangements
Commission, equity and revenue-share arrangements are settled only as set out in their written agreement.
Payment mistakes
If you pay by mistake – a wrong amount or a duplicate payment – contact us within 7 days of the transaction at kt@ocelluslabs.online with your Razorpay payment ID and the amount involved.
How refunds are paid
Approved refunds are made through Razorpay to your original payment method, and are typically initiated within 5–7 business days. Your bank or UPI provider may take longer to show it.
Donations
Online donations are not currently accepted, so no donation refunds apply.
Delivery
Our services are delivered digitally or in person as agreed for each engagement. Nothing is physically shipped.
Contact
Refund and cancellation requests can be sent to kt@ocelluslabs.online.